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# SYQEL Support

SYQEL How To So, Support Help Center

## Sitemaps

- [XML Sitemap](https://support.syqel.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Pages

- [Help Center](https://support.syqel.com/) - We’re Here To Help! Follow our tutorials, get answers to popular questions or talk with a live agent Quick Start Guide Follow our step by step video tutorials. Knowledge Base Get answers to the most popular frequently asked questions! Email Us Open a ticket with our support team by emailing support@syqel.com Chat Live Click on
- [Quick Start Guide](https://support.syqel.com/quick-start-guide/)
- [Documentation](https://support.syqel.com/docs/) - [wedocs]
- [My AI Account](https://support.syqel.com/myai-account/) - [wpaicg_my_account]
- [Communities](https://support.syqel.com/communities/)
- [Knowledge Base](https://support.syqel.com/knowledge-base/)
- [FAQ](https://support.syqel.com/faq/)

## Knowledge Base

- [Does SYQEL Store My CC Information?](https://support.syqel.com/knowledge-base/account-payment/does-syqel-store-my-cc-information/) - No! We do not store any of your CC or billing information on our website. We use Stripe to handle all subscription payments.
- [How to Install SYQEL VJ Software on Mac](https://support.syqel.com/knowledge-base/syqel-vj-mac/how-to-install-syqel-vj-software-on-mac/) - You can download SYQEL's standalone software within the web app's settings or navigate to this link. Then, launch the downloaded file and drag SYQEL VJ into your applications folder. Launch the application. You might be greeted with this message: T To bypass this, go to settings > security and privacy, then click on the box
- [Does SYQEL Have Keyboard Shortcuts?](https://support.syqel.com/knowledge-base/using-syqel/does-syqel-have-keyboard-shortcuts/) - Yes! you can easily trigger the following commands with keyboard keys:
- [How to Manage Your SYQEL Subscription: Edit, Cancel, Add Coupons and Update Your Credit Card Info](https://support.syqel.com/knowledge-base/account-payment/how-to-manage-your-syqel-subscription-edit-cancel-add-coupons-and-update-your-credit-card-info/) - If you would like to access the SYQEL VJ desktop app, or just gain access to more visuals, you can upgrade from a free subscription to a pro membership. If you would like to change your plan (from yearly to monthly) then you can also downgrade your subscription plan. And, of course, you can also
- [How to Use Your Online SYQEL Account as a Background for OBS](https://support.syqel.com/knowledge-base/using-syqel/how-to-use-your-online-syqel-account-as-a-background-for-obs/) - You can add your online (aka URL based) SYQEL account to OBS for streaming. You can accomplish this in a variety of different ways. If you have a free SYQEL account, then you do not have your own personal DJ URL, and you can't use your own DJ logo. Instead, the SYQEL logo will show
- [How to add the SYQEL Windows Web App as a Browser Source in OBS](https://support.syqel.com/knowledge-base/syqel-web-app/how-to-add-the-windows-based-syqel-web-app-as-a-browser-source-in-obs/) - You can add your online (aka URL based) SYQEL account to OBS for streaming. However, you can't just stick your URL in as a browser source right when you sign up for your account, because then your desktop audio won't actually capture audio. This means that it won't have anything to react to. But have
- [How to add the SYQEL Windows Desktop Application as a Background in OBS](https://support.syqel.com/knowledge-base/syqel-vj-windows/how-to-add-the-syqel-windows-desktop-application-as-a-background-in-obs/) - The SYQEL desktop application is a standalone application that downloads thousands of visuals to your desktop. This means that the app can be used offline and has better reactivity to your audio. But if you're a DJ or streamer, you're probably using OBS. You might try to use the cloud-based app as a browser source
- [How to Set Up SYQEL in OBS for Mac Using Loopback](https://support.syqel.com/knowledge-base/using-syqel/how-to-set-up-syqel-in-obs-for-mac-using-loopback/) - With the release of OBS for Mac, a common question for support (aka the all-knowing community forums) is: "Why can't I capture audio desktop audio?" Unlike Windows, macOS does not have any system-level audio routing. This means that an individual app like SYQEL can't access audio signal from other apps (like media players) as soon
- [How to delete your SYQEL account?](https://support.syqel.com/knowledge-base/account-payment/how-to-delete-your-syqel-account/) - If you would like us to delete your SYQEL account and erase all data please email eraseme@syqel.com
- [I can't find SYQEL as a window source in OBS on MacOS](https://support.syqel.com/knowledge-base/using-syqel/i-cant-find-syqel-as-a-window-source-in-obs-on-macos/) - If you are trying to add SYQEL as a window source within OBS on your MacOS device and you cannot find the window please go through the following steps: Quit OBSOpen FinderPress Shift + Command + GPaste the path: ~/Library/Application Support/obs-studioDelete everything you can find there Note that trying this will destroy all your scenes!
- [Can I Use SYQEL as a Background for Streaming (OBS)?](https://support.syqel.com/knowledge-base/using-syqel/can-i-use-syqel-as-a-background-for-streaming/) - Yes! There are multiple ways you can use SYQEL while streaming: Using the web mic input via the browser (free users - will display SYQEL logo):Login to your account https://app.syqel.com/loginClick on the Mic button or navigate to https://app.syqel.com/app/micCopy the URLInput the URL as a browser source within OBSUsing the web mic input via the browser
- [How Do I Signup For a SYQEL Account?](https://support.syqel.com/knowledge-base/using-syqel/how-do-i-signup-for-a-syqel-account/) - Signing up for a SYQEL account is easy & quick. You can create your own account with your existing Google, Facebook or email account.
- [What Visualization Settings Can I Personalize?](https://support.syqel.com/knowledge-base/using-syqel/what-visualization-settings-can-i-personalize/) - Depending on your subscription plan you may be able to personalize the following settings: Set your default Visualization resolution. Choose between HD, Full HD, Ultra HD & 4k ResolutionsSet your default Frame Rate. Choose between 15, 30 & 60 FPS (frames per second)Set you default transition timing. Choose how often you would like the visualizations
- [Why Does SYQEL Look Different On Each Browser?](https://support.syqel.com/knowledge-base/using-syqel/why-does-syqel-look-different-on-each-browser/) - SYQEL's most advance visualizations require the WebGL 2.0 protocol to work. Unfortunately this protocol is not supported by the following browsers: Apple's SafariApple's iOS BrowserMicrosoft Internet Explorer Thus, for those browser we serve an alternate feed of visualizations that can easily run on them.
- [Is SYQEL Optimized To a Specific Browser?](https://support.syqel.com/knowledge-base/using-syqel/is-syqel-optimized-to-a-specific-browser/) - To get the utmost best experience possible we recommend you use Google Chrome or Firefox browsers. Keep your open tabs and additional running software to a minimum.
- [How Long Are SYQEL's Contracts?](https://support.syqel.com/knowledge-base/account-payment/how-long-are-syqels-contracts/) - Currently, we offer monthly and annual subscription plans. You can upgrade or cancel your account at any time with no further obligation. When you choose to cancel a subscription you will continue to have access to your account until the end of your billing term, after which your subscription plan will not renew itself.
- [What Is SYQEL's Refund Policy?](https://support.syqel.com/knowledge-base/account-payment/what-is-syqels-refund-policy/) - Unfortunately, not. We do not issue full or partial refunds for any reason.
- [What Is SYQEL's Cancellation Policy?](https://support.syqel.com/knowledge-base/account-payment/what-is-syqels-cancellation-policy/) - You can cancel your subscription anytime in your account. Once the subscription is cancelled, you will not be charged next month. You will continue to have access to your account until your current subscription expires.
- [What Does SYQEL Do With My Mic Audio?](https://support.syqel.com/knowledge-base/account-payment/what-does-syqel-do-with-my-mic-audio/) - SYQEL only visualizes your audio for frequencies, tempo & pitch so that we can visualize your audio in real time and allow our visualization animations to react to your audio feed. Other then that we DO NOT do anything with your audio nor do we store your audio input in any way.
- [Is SYQEL a Secure Service?](https://support.syqel.com/knowledge-base/account-payment/is-syqel-a-secure-service/) - Yes, SYQEL uses HTTPS protocol which is a secure way to transfer information between your browser and our servers.

## Docs

- [Selecting The Audio Input](https://support.syqel.com/docs/quick-start-guide/visualizing-audio/selecting-the-audio-input/) - Each visual feed (Three.js and Milkdrop) allows you to select your audio input. You can select this on the first drop down menu shown once you've clicked on the visual feed. Your microphone and desktop audio should show up automatically here. For users on windows devices, any virtual audio cables will also show up in
- [Selecting a Visual Feed](https://support.syqel.com/docs/quick-start-guide/visualizing-audio/selecting-a-visual-feed/) - SYQEL offers two different visualizer engines shown on the left-hand menu. Each feed allows you to select your audio input, and any audio presets you have saved in the Frequency Reactiveness menu. The Three.js feed allows you to select any playlists of hand-made visuals you've made in the Playlist Settings. The second is called Milkdrop,
- [Multicast Settings](https://support.syqel.com/docs/quick-start-guide/visualizer-settings/multicast-settings/) - If you are an Elite user of SYQEL, you have access to Multicasting. Within the multicasting settings, you can copy the link shown and paste it on any other device with access to a web browser, such as smart-tv's or other computer monitors.
- [Setting Visualizer Behavior](https://support.syqel.com/docs/quick-start-guide/visualizer-settings/setting-visualizer-behavior/) - Click on the visualizer behavior section of the settings page. You will see three options. 1: The framerate of your visuals. You can set this up to 244 frames per second (Depending on the hardware you are running SYQEL on). 2: How many seconds each visual lasts on screen before it cycles to the next
- [Setting Frequency Reactiveness](https://support.syqel.com/docs/quick-start-guide/visualizer-settings/setting-frequency-reactiveness/) - If you would like to create different frequency reactiveness templates, for different styles of music, this is a very powerful tool to use! To start click on the frequency reactiveness section of the settings page You can set an EQ to tell SYQEL which frequency ranges to respond to. In simpler terms, you can isolate
- [Adding Watermark Logos](https://support.syqel.com/docs/quick-start-guide/visualizer-settings/adding-watermark-logos/) - Your watermark settings are where you can upload up to 9 different images to display on the visual feed. You can re-order them, change the size and positioning, or remove any here. As a note, you can only upload watermarks if you have credits remaining, or are subscribed to one of our flexible plans. Don’t
- [Making a Visual Playlist](https://support.syqel.com/docs/quick-start-guide/visualizer-settings/making-a-visual-playlist/) - Once you click on the settings icon, you’ll be greeted with the settings page. This is where you can create a new visual playlist. 1: Name a playlist or select an existing one. 2: Then, click on available visuals. Here you can scroll and see all the pre-made visuals you can use in your playlist.
- [Marquee Text Settings](https://support.syqel.com/docs/quick-start-guide/visualizer-settings/marquee-text-settings/) - Within the Marquee Text settings, you can add colored text to appear on the visualizer as it is going. You can find the Marquee Text settings within the settings page of SYQEL on the left hand menu. First, you can type in the text you want to be displayed on the visualizer, as well as
- [Routing Mixxx's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-dj-softwares-audio-to-syqel/routing-mixxxs-audio-to-syqel/) - Windows 1: (Optional) Download and Install a Virtual Audio Cable. 2: Go to your preferences within Mixxx and select either your MME or WASAPI driver. 3: Under the output section, select either your default desktop audio (like realtek audio) or your virtual audio cable. 4: Within SYQEL, you can select Line 1 (Virtual Audio Cable) or your desktop audio as your audio input! MacOS
- [SYQEL VJ Mac](https://support.syqel.com/docs/quick-start-guide/syqel-vj-mac/) - For Mac users, you can use the web-app version of SYQEL, or you can download the software application here.
- [How to Install SYQEL VJ Software on Mac](https://support.syqel.com/docs/quick-start-guide/syqel-vj-mac/how-to-install-syqel-vj-software-on-mac/) - You can download SYQEL’s standalone software within the web app’s settings or navigate to this link. Then, launch the downloaded file and drag SYQEL VJ into your applications folder. Launch the application. You might be greeted with this message: T To bypass this, go to settings > security and privacy, then click on the box that says open
- [Routing Studio One's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-daws-audio-to-syqel/routing-studio-ones-audio-to-syqel/) - Windows 1: (Optional) Download and Install a Virtual Audio Cable. 2: Within Studio One, head to your Audio Setup options and click the Audio Device Section. You should have Windows Audio selected, then click on the control Panel. 3: Here you can either select your default desktop audio like Realteck audio, or any virtual audio cables
- [Routing Cubase Pro's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-daws-audio-to-syqel/routing-cubase-pros-audio-to-syqel/) - Windows 1: Download and Install a Virtual Audio Cable. 2: Go to your device setup options within Cubase and select Generic Low Latency Asio Driver. 3: Click on the Control Panel within this window and set the output of Cubase to be "Line 1" of your virtual audio cable. 4: Within SYQEL, you can select
- [Routing Traktor Pro's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-dj-softwares-audio-to-syqel/routing-traktor-pros-audio-to-syqel/) - Windows 1: Within Traktor, go to your preferences. (File – Preferences) 2: Select the Audio Setup Section. 3: Under the Audio Device menu, select your default audio device. In many cases this will be Realteck Audio. Another option is to download and install a virtual audio cable. If you have a virtual audio cable installed,
- [Routing Garageband's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-daws-audio-to-syqel/routing-garagebands-audio-to-syqel/) - 1: Download and install Loopback. 2: Within Loopback, create a new virtual device. 3: Within Garageband, head to your audio settings by hitting Command + Comma (,). Make sure your output is your computers default speakers. Loopback will automatically start capturing the audio. 4: Within SYQEL, select Loopback Audio as your input.
- [Routing Reaper's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-daws-audio-to-syqel/routing-reapers-audio-to-syqel/) - Routing Reaper's audio to SYQEL is easy! Let's go over how to route Reaper's audio on Windows and MacOS. Windows 1: Head to Reaper's Audio preferences by selecting [Options] - [Preferences] or [CTRL] + [P] 2: Navigate to the Audio Devices section. 3: Select WASAPI as your driver type. (Note: Do not use ASIO drivers).
- [Routing Logic Pro's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-daws-audio-to-syqel/routing-logic-pros-audio-to-syqel/) - Routing Logic Pro's audio to SYQEL is easy! Since Logic Pro is on MacOS only, we will be using a program called Loopback. 2: In Logic, make sure you have your core audio selected and your output set to your Loopback source. 3: Then, in SYQEL, select your audio output as your Loopback Audio. We
- [Routing Pro-Tool's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-daws-audio-to-syqel/routing-pro-tools-audio-to-syqel/) - There are two main ways to route Pro Tools’ audio into SYQEL. 1: First, if you are using Realtek Desktop Audio, that will show up here in the drop-down menu. 2: We can use a Virtual Audio Cable or Loopback. Let’s go over how to set up Pro Tools’ audio preferences. 1:In Pro Tools, navigate
- [Routing Serato DJ's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-dj-softwares-audio-to-syqel/routing-serato-djs-audio-to-syqel/) - There are two main ways to route Serato’s’ audio into SYQEL. 1: First, if you are using Realtek Desktop Audio, that will show up here in the drop-down menu. 2: We can use a Virtual Audio Cable. Let’s go over how to set up Serato’s audio preferences. 1: In Serato DJ, navigate to the top
- [Routing Rekordbox's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-dj-softwares-audio-to-syqel/routing-rekordboxs-audio-to-syqel/) - There are two main ways to route Rekordbox’s audio into SYQEL. 1: First, if you are using Realtek Desktop Audio, that will show up here in the drop-down menu. 2: We can use a Virtual Audio Cable. Let’s go over how to set up Rekordbox’s audio preferences. 1: In RekordBox, navigate to the top left
- [Routing Ableton Live's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-daws-audio-to-syqel/routing-ableton-lives-audio-to-syqel/) - There are two main way to route Ableton Live’s audio into SYQEL. First, if you are using Realtek Desktop Audio, that will show up here in the drop-down menu. Let’s go over how to set up Ableton’s audio preferences. In Ableton Live, navigate to the top right toolbar and go into the options drop-down menu. All the way at the bottom, select preferences.
- [Routing FL Studio's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-daws-audio-to-syqel/routing-fl-studios-audio-to-syqel/) - There are two main ways to route SL Studio’s audio into SYQEL. First, if you are using Realtek Desktop Audio, that will show up here in the drop-down menu. Second, we can use a virtual audio cable. Let’s go over how to set up FL Studio’s preferences. In FL Studio, navigate to the top right toolbar and go into the options drop-down menu. Near the top,
- [Routing Your DJ Software's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-dj-softwares-audio-to-syqel/)
- [Routing Your DAW's Audio to SYQEL](https://support.syqel.com/docs/quick-start-guide/routing-your-daws-audio-to-syqel/)
- [Screen recording with OBS (Free!)](https://support.syqel.com/docs/quick-start-guide/screen-recording-your-visualized-audio/screen-recording-with-obs-free/) - Recording your visuals for videos is an amazing way to expand your reach to new audiences and increase user engagement. Screen recording on OBS is very similar to streaming on OBS. You can refer to our guides on setting up OBS to capture SYQEL here. Once your OBS is capturing SYQEL, instead of hitting "Start
- [Elite Monthly Subscription Plan](https://support.syqel.com/docs/quick-start-guide/understanding-syqel-billing/elite-subscription-plan/) - The Elite monthly subscription plan was created to let frequent users who plan on visualizing more than 10 hours per month to subscribe and save. Instead of paying per hour, we provide you with the option to subscribe to a monthly recurring plan at $299 per month. Once set up, this plan renews automatically. While
- [Pay As You Go - Hourly Billing with Credits](https://support.syqel.com/docs/quick-start-guide/understanding-syqel-billing/how-and-when-we-bill-syqel-users/) - By default all of our users are assigned to the Pay As You Go plan - also known as SYQEL Access. They are given credits when they sign up. This plan requires you to pre pay for credits that are consumed when you visualize your audio. You can set up your account, create play lists,
- [Session History](https://support.syqel.com/docs/quick-start-guide/understanding-syqel-billing/session-history/) - SYQEL has a few options for users who would like to replace the SYQEL watermark with their own. One option is buying more credits. As a new user, you are given credits when you create your account, so you can see if SYQEL is right for you. As you use the visualizer, these credits will
- [Setting up the window source](https://support.syqel.com/docs/quick-start-guide/livestreaming-via-obs/setting-up-the-window-source/) - Recording or streaming SYQEL is very easy with OBS! 1: Launch OBS and create a new window capture source. 2: Select Window Capture. 3: Have Google Chrome be the source! You should see SYQEL in your new window source. To have SYQEL go full-screen, hit "h" to hide the toolbar at the top, and then
- [Livestreaming Via OBS](https://support.syqel.com/docs/quick-start-guide/livestreaming-via-obs/) - SYQEL is easy to record and stream on any capture software!
- [Keyboard Hotkeys](https://support.syqel.com/docs/quick-start-guide/visualizing-audio/keyboard-hotkeys/) - A list of hotkeys are shown when you hit the keyboard button on the top right toolbar. The hotkeys allow you to customize your visual experience as the visual feed is going, so you don't have to stop the visuals. 1: “Enter” will lock a visual in place, so it will not cycle to the
- [Selecting An Audio Preset](https://support.syqel.com/docs/quick-start-guide/visualizing-audio/selecting-an-audio-preset/) - Under both visual feeds, the last drop down menu is where you can select any audio presets you have saved in the Frequency Reactiveness menu.
- [Selecting a Visual Playlist](https://support.syqel.com/docs/quick-start-guide/visualizing-audio/selecting-a-visual-playlist/) - In the visualization control menu on the left hand side, under the Three.JS feed, the second drop down menu is where you can select any playlists you've made in the playlist settings. You can only select created playlists in the Three.js feed.
- [Creating a virtual audio input on Mac](https://support.syqel.com/docs/quick-start-guide/visualizing-audio/creating-a-virtual-audio-input-on-mac/) - On MacOS, SYQEL will automatically detect your microphone inputs. For desktop audio routing, we recommend installing Loopback. This software allows mac users to route their desktop audio to SYQEL. Once you have installed Loopback, simply open the program and create a new virtual device. Under the audio input selection within SYQEL, Loopback will show up
- [Visualizing Audio](https://support.syqel.com/docs/quick-start-guide/visualizing-audio/) - The SYQEL visualization platform offers you the option to choose between multiple visual feeds, each containing many visuals. Unlike other visualization tools, With SYQEL you can select to use any visual withing the catalog. We do not gate visuals or access to them.
- [Visualizer Settings](https://support.syqel.com/docs/quick-start-guide/visualizer-settings/) - SYQEL's settings and options are shown when you click the settings icon on the top right toolbar.
- [Understanding SYQEL Billing](https://support.syqel.com/docs/quick-start-guide/understanding-syqel-billing/) - SYQEL is free to use and new users are given credits when they create their account. Paid users are able to get rid of the SYQEL watermark shown on the visuals and the option to upload their own watermarks are enabled.
- [Setting up OBS audio source](https://support.syqel.com/docs/quick-start-guide/livestreaming-via-obs/setting-up-obs-audio-source/) - SYQEL has 0 latency between the audio and visuals. When using OBS to capture SYQEL, we want to make sure the audio input in OBS is the same as SYQEL's. To make sure of this, hit the 3 dots next to your desktop audio source, and select properties. Here, make sure that your audio input
- [Quick Start Guide](https://support.syqel.com/docs/quick-start-guide/) - Thank you for taking an interest in SYQEL. Below you will find a list of articles that will take you through the entire process of setting up your account and visualizing your audio. While you can skip ahead to any article you would like, we strongly recommend reading them in order as we have found
- [Screen recording your visualized audio](https://support.syqel.com/docs/quick-start-guide/screen-recording-your-visualized-audio/)
- [SYQEL Visual Creator Rewards Program](https://support.syqel.com/docs/quick-start-guide/syqel-creator-platform/syqel-visual-creator-rewards-program/)
- [How to create visuals for SYQEL](https://support.syqel.com/docs/quick-start-guide/syqel-creator-platform/how-to-create-visuals-for-syqel/)
- [SYQEL Creator Platform](https://support.syqel.com/docs/quick-start-guide/syqel-creator-platform/)

## Knowledge Base categories

- [SYQEL Knowledge Base](https://support.syqel.com/knowledge-base/knowledge-base/)
- [Using SYQEL Visualizer](https://support.syqel.com/knowledge-base/using-syqel/)
- [SYQEL Account & Payment](https://support.syqel.com/knowledge-base/account-payment/)
- [SYQEL Web App](https://support.syqel.com/knowledge-base/syqel-web-app/)
- [SYQEL VJ Windows](https://support.syqel.com/knowledge-base/syqel-vj-windows/)
- [SYQEL VJ Mac](https://support.syqel.com/knowledge-base/syqel-vj-mac/)