Account & Billing
Your account, plans, subscriptions, payments and your data.
Your account
How Do I Sign Up For a SYQEL Account? Sign in with Google, Facebook or an emailed link. If you don't have an account yet, SYQEL creates one for you. A password is optional. What Does SYQEL Do With My Mic Audio? SYQEL analyzes your audio on your own device, only to make the visuals react; it never sends or stores your audio on a server. Is SYQEL a Secure Service? Yes. SYQEL sends everything over HTTPS, and SYQEL Desktop keeps your settings and visuals on your computer. Delete Your SYQEL Account Delete your SYQEL account yourself at syqel.com/erase: confirm by email, and it is erased after a 7-day cool-off you can cancel.
Plans & billing
SYQEL Desktop plan, Gig Pass and AI credits What the SYQEL Desktop plan, the 24-hour Gig Pass and AI credits each give you, and how to buy them inside SYQEL Desktop. Prices are on syqel.com/pricing/desktop. SYQEL Plans Changed: What It Means for You Each SYQEL app now has its own plan, and every account gets every visual pack. If you already pay for SYQEL, your plan stays exactly as it is. How to Manage Your SYQEL Subscription: Edit, Cancel and Update Your Credit Card Info Open Settings › Billing in SYQEL and click Open Billing Portal to change your plan, cancel, update your card or see invoices. How Long Are SYQEL’s Contracts? SYQEL subscriptions are monthly or annual, and you can upgrade or cancel at any time with no further obligation. What Is SYQEL’s Cancellation Policy? Cancel any time from the billing portal; you won't be charged again and keep access until your current subscription ends. What Is SYQEL’s Refund Policy? SYQEL does not issue full or partial refunds for any reason. Does SYQEL Store My Credit Card Information? No. SYQEL does not store your credit card or billing details; Stripe handles all subscription payments.